Sending Your Watches to Us:
When sending your watch to us please package it in a well-padded box for protection. Please do not include the original packaging as it will not be returned to you after the repair. Please include the your printed response email sent to you via email that includes your contact information along with a copy of your receipt if you are requesting warranty repairs. We recommend you send your package to us either insured or certified. Watches will be sent to the Geneva Repair Center, which will not be responsible for packages that are lost or stolen in transit to us. Please allow 2-3 weeks for your watch to be returned to you. Repaired watches will be returned via USPS. The repair center is located at:
Geneva Repair Center
47440 Michigan Ave., Suite 130
Canton, MI 48188
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping will mainly be ground at a $5 flat rate, with some specials will apply during peak times of the year.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.